The human condition: in which we are all dismayed by the same things at the same time, but because we’re dismayed for entirely different reasons we focus on that rather than actually addressing the problem.
Politics feels like EastEnders: hyperbolic soap-opera melodrama in which seems to be the entire world, but it just a small square in London. Football tribalism for broadsheet readers. Until you remember it’s real and creating increasingly existential threats to humanity via its actions and inactions. Arse.
Mandating “Good Things” = very hard and lots of fights Listing “Unacceptable Things” = really easy, lots of consensus Listing “Desirable Things” = easy, lots of consensus if not mandatory Things that make all humans happy: Mastery, Autonomy, Purpose. Allow people to work towards desirable things (purpose) without mandating them (autonomy) whilst getting better at doing stuff (mastery) and life will be spangled unicorns.
Numbers I’d like to see for every business: Live and average time to answer sales calls Live and average time to answer support calls Time between payment & service (re)activation
An insightful and well-articulated comment.