Ed Dowding

Customer service times

General

Numbers I’d like to see for every business:

  • Live and average time to answer sales calls
  • Live and average time to answer support calls
  • Time between payment & service (re)activation
Ed Dowding

Ed Dowding

Founder, strategist, writer, gadfly, TED talker, world-record holder, and (foolishly) reality-TV farmer. DOES: Innovation, Product, Advocacy THINKS: Regenerative Systems, Institution design, 300 year horizons

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