Customer service times


Numbers I’d like to see for every business:

  • Live and average time to answer sales calls
  • Live and average time to answer support calls
  • Time between payment & service (re)activation

Ed Dowding

Ed Dowding

Founder, strategist, writer, gadfly, TED talker, world-record holder, and (foolishly) reality-TV farmer. DOES: Innovation, Product, Advocacy THINKS: Regenerative Systems, Institution design, 300 year horizons

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.