Ed Dowding

Customer service times

General

Numbers I’d like to see for every business:

  • Live and average time to answer sales calls
  • Live and average time to answer support calls
  • Time between payment & service (re)activation
Ed Dowding

Ed Dowding

Ed Dowding is a systems-thinking entrepreneur with over 20 years of experience using technology to tackle existential risks and promote sustainability. https://www.linkedin.com/in/eddowding/

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